Shipping Overview
| Free Shipping | All orders — no minimum spend required |
| Customs Confiscation | Covered (We will reship a new order) |
| Tracking Details? | YES |
| Order Processing Time | 2–3 days (excluding weekends & holidays) |
| Delivery time to USA & Canada | 12–18 days |
| Delivery time to UK | 8–14 days |
| Delivery time to Europe | 10–18 days |
| Delivery time to Asia Pacific | 6–12 days |
| Rest of the world | 10–21 days |
| Countries we DO NOT Deliver to | China, North Korea |
Order Processing & Tracking
After your order is successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information.
Shipping confirmation emails may occasionally be sent without tracking numbers. If this occurs, you will receive a second confirmation email when the warehouse has attached the tracking to your order. Please allow up to 72 hours for your tracking information to be updated.
Countries We Ship To
We ship to most countries worldwide. Below is a list of regions and countries we currently serve:
Backorders
We cannot guarantee that all items will be in stock at all times. If your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if available.
Alternatively, we can reimburse the full amount as store credits. If you have a critical or time-sensitive need, please contact us via email or WhatsApp to ensure your order reaches you as soon as possible.
Delivery Guarantee
- Your order will be shipped to you fully assured. In the event of customs confiscation, we will reship a new order at no additional cost.
- Please ensure someone is available to receive your order; otherwise, your package may be returned to us.
Delays
Delivery dates are not guaranteed, and your order may arrive after the estimated arrival date for various reasons, including:
- Delays due to weather or natural events
- Delivery outside a major city or remote areas
- Unforeseen delays by the carrier
- Delays due to customs inspection or clearance
- Public holidays in the origin or destination country
If your order is significantly overdue, please contact us and we will investigate with the carrier on your behalf.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no branding or indication of the contents on the outside of the parcel.
- Outer packaging is plain with no RepTime Hub branding.
- The sender name on the label is a neutral business name.
- Packing slips inside do not reference the product type.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. If you notice an error, contact us immediately — we can update your address provided the order has not yet been dispatched.